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In our fifteen years of offering medical practice management software we have learned a few helpful things. Most importantly, we have seen companies that have created excellent software but failed at training and supporting their clients. Most of them are gone.
We believe that building a quality product only goes so far. Offering initial training and on-going support is vital to our clients.
We're not talking about phone training with someone in tech support. We're talking about real-life, roll up your sleeves, get out some charts, face time with a qualified medical software trainer.
We can either come to your office or you can visit us in the northern suburbs of Chicago (did we mention shopping?). Either way, you get a quality front-end education that will get you actually using your software as quickly as possible.
As part of our training process, we will identify the responsibilities of the people in your office and tailor the session to your needs. We will also help you set up initial information in your database that will get you started (i.e. CPT and ICD9 codes, fees, insurance companies, referrals, etc.)
Support is our best opportunity to get to know our clients. We want you to feel comfortable calling or emailing us when you have a question. Tech support isn't just a chance for us to help you with your software problem, it gives us a chance to learn more about how you use the program and how we can improve it.
When you buy AppMed you get a full year of unlimited telephone support and program updates with your purchase. At the end of the year you can purchase another year of support and updates all in one package. No hassles.
We do not pretend to be one of those large companies that out sources our customer support. And currently all of our support employees have been with us for at least two years.
Our policy is to be pleasant, helpful, courteous, knowledgeable and answer the phone with a real person.
And when you call, you won't need a customer ID number, we'll know who you are.